Support
How can we help?
Tend is made by one person. Write in and you’ll get a real reply, usually within two days.
Email ngoanlearning@gmail.com
For a bug, include your iPhone model, iOS version, and what you tapped just before it happened. Please don’t send health details; we don’t need them.
Purchases
How does the free trial work?
If you’re eligible, Tend Pro Yearly starts with 7 days free, then renews at the yearly price shown in the app. Cancel at least 24 hours before the trial ends and you won’t be charged. If the app doesn’t show a trial, this Apple Account has already used one.
How do I cancel Tend Pro?
On your iPhone open Settings › [your name] › Subscriptions › Tend, or in Tend go to Settings › Manage subscription. You keep Pro until the end of the period you’ve paid for. Deleting the app doesn’t cancel it.
I bought something but it isn’t unlocked
In Tend, tap Restore purchases (on the Pro screen, the program sheet, or in Settings) while signed in to the same Apple Account you bought with. If it still doesn’t unlock, email us.
My subscription ended. Do I lose Desk-back reset?
No. A program you bought on its own stays yours forever, with your progress. Only Pro features (20 and 30-minute plans, 5 and 10-minute guided breathing, full history) pause.
How do I get a refund?
Apple handles all payments and refunds. Request one at reportaproblem.apple.com.
Using Tend
A move doesn’t feel right
During a session, tap Adjust for Easier, No floor or Shorter; it’s always free. After the session, mark the move as uncomfortable and Tend sets it aside for two weeks. You can undo that in Your rhythm.
Reminders don’t arrive
Check Tend › Settings › Reminder, and that notifications for Tend are allowed in iOS Settings › Notifications. Tend sends at most one reminder a day and skips days you’ve already moved.
Apple Health isn’t used for my plan
Allow sleep and resting heart rate in iOS Settings › Health › Data Access & Devices › Tend. Tend uses last night’s sleep and your resting heart rate compared with your own recent baseline; stale readings are ignored.
Is Tend medical advice?
No. Tend is for general wellness and doesn’t diagnose or treat pain or injury. If something hurts, stop and check with a professional.
Your data
How do I delete my data?
Tend has no account. In Tend, go to Settings › Delete all data: it erases your preferences, check-ins, sessions and feedback from your iPhone and cancels scheduled reminders. None of that data is on any server. Purchases stay with your Apple Account. For anything else, email us. Details are in the Privacy Policy.